Shipping and Refund Policies
Bella Joy Pottery currently only ships within the United States. All shipping rates are in real time through the USPS.
How long will it take for my order to arrive?
Orders will ship in 3-10 business days. Order placed during the weekend will be processed on Monday. If you need your order by a specific date please let me know in advance.
Will my order arrive safely?
Yes! All order are wrapped with corrugated paper products or recycled materials. In case of damage, please contact me immediately.
What is your return policy?
Bella Joy Pottery will accept merchandise exchanges within 7 days of you receiving your items. We are glad to offer you the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage.
If an item should arrive damaged, please contact Bella Joy Pottery immediately and photos of the damage within 7 days of receiving the damaged shipment. A replacement or refund will be granted only if the damage is documented and Bella Joy Pottery is contacted within 7 days of receipt of the damaged package.
All customers are responsible for all shipping and handling cost of their purchases and exchanges; these charges are non-refundable.
Please note: When shipping your item back, we strongly recommend that you package the item very carefully and that you use a delivery confirmation and track your package. Bella Joy Pottery is not responsible for lost or damaged exchanges.
All items created by Bella Joy Potter may vary slightly in color, shape and size. Items are handmade, variations occur and are celebrated.
Bella Joy Pottery is food, dishwasher and microwave safe unless noted. As with any ceramic item handwashing is encouraged.