Shipping and Refund Policies
Bella Joy Pottery currently only ships within the United States, Canada, the UK, and Australia.
How long will it take for my order to arrive?
There are two types of orders at Bella Joy Pottery: in stock work and pre-orders (also known as made-to-order).
In stock work, is packaged on Mondays and shipped on Tuesdays via USPS. Due to demand your work may ship earlier or later, but all orders are shipped ASAP. If you have a question please contact us.
Pre-orders ship 4-8 weeks after they have been purchased. It will say specifically how long it will take to ship in the listing. Please pay attention to the listing information. All products are handmade and I cannot speed up the process.
I selected pick up at check out. How do I pick up my order?
If you ordered an item and selected pick up at check out, you will receive an email when you order is ready. Once you have received that email please schedule an appointment to pick up your work.
Will my order arrive safely?
Yes! All orders are wrapped with corrugated paper products or recycled materials. All orders are insured and you will receive an email with tracking information when you item ships. In case of damage, please contact me immediately.
What is your return policy?
Bella Joy Pottery will accept merchandise exchanges within 7 days of you receiving your items. We are glad to offer you the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage.
If an item should arrive damaged, please contact Bella Joy Pottery immediately and photos of the damage within 7 days of receiving the damaged shipment. A replacement or refund will be granted only if the damage is documented and Bella Joy Pottery is contacted within 7 days of receipt of the damaged package.
All customers are responsible for all shipping and handling cost of their purchases and exchanges; these charges are non-refundable.
Please note: When shipping your item back, we strongly recommend that you package the item very carefully and that you use a delivery confirmation and track your package. Bella Joy Pottery is not responsible for lost or damaged exchanges.
All items created by Bella Joy Potter may vary slightly in color, shape and size. Items are handmade, variations occur and are celebrated.
Bella Joy Pottery is food, dishwasher and microwave safe unless noted. As with any ceramic item handwashing is encouraged.